Return Policy

At I Am Art by Cygnet, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. Please review our return policy carefully:

1. Eligibility for Returns:

a. You may be eligible for a return if you received a damaged or defective product.

b. Returns due to a change of mind or preference are not generally accepted. However, exceptions may apply in certain cases.

2. Return Period:

a. You must initiate a return request within 30 days of receiving your order.

3. Return Process:

a. To request a return, please contact our customer support team. Provide your order number, a description of the issue, and photographic evidence if the product is damaged or defective.

b. Our team will review your request and provide instructions on the return process, including the return shipping address if applicable.

4. Condition of Returned Items:

a. Returned items must be in their original condition and packaging, with all tags and labels intact.

b. Please ensure that returned products are adequately packaged to prevent damage during transit.

5. Refunds:

a. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

b. If your return is approved, we will initiate a refund to your original payment method. Please allow 5 days for the refund to appear in your account, depending on your payment provider’s policies.

6. Shipping Costs:

a. Return shipping costs may be covered by us in cases of damaged or defective items. Please follow our instructions regarding return shipping.

b. If you are responsible for return shipping costs, these costs will not be refunded.

7. Contact Us:

If you have any questions or concerns regarding our return policy, please contact us.

We are committed to providing you with high-quality products and excellent customer service. Thank you for shopping with I Am Art by Cygnet.